Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund.
Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.
You have 14 days from receipt of order to request your returns number, which will be displayed online and emailed to you. You will receive your returns number by email. Unsuitable items must then be returned within 14 days of receiving your returns number.
Return outside the 28-day window may be accepted at our discretion. The item(s) should be returned unworn and in perfect condition, with all THE 6 garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
All returns should be sent back to us in their original packaging provided.
We may make a deduction from the reimbursement for loss in value of the Items, if the loss is the result of unnecessary handling by you.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.
Our returns policy does not affect your statutory rights in any way.
Statutory Cancellation Rights
If, for any reason, you wish to cancel your order before your Items have been despatched, you need to let us know. In order to do so, you will need to confirm in writing to firstname.lastname@example.org you cancel your order, we will reimburse all payments received from you, including the cost of delivery within 14 days (except for any supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us)
City to City Capsule allows orders to be processed online, or over the phone, using a valid credit or debit card.
The payment information you provide when purchasing on our website is handled by a third party chosen by us for best services and full PCI compliance. Please note that when you pay by credit card, the payment processing company (Stripe Payments - www.stripe.com) or (Paypal -www.paypal.com) has certain practices for full PCI compliance, and for security reasons they will also keep the card number for handling effectively possible problems regarding card payments (fraud analysis, debiting, crediting, cancelling). Both Stripe and Paypal are certified to the highest industry standards and has obtained regulatory licenses around the world. For further information, please refer to Stripe website (www.stripe.com) or (paypal.com).
Passing of property and risk
We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you. Risk in the Items will pass to you on delivery to you
City to City Capsule wants to ensure your complete satisfaction with the Items. For online purchases, we will accept Items not worn, used or damaged for a full refund as set out above.